سياسة التبديل الاسترجاع

Peace be upon you and God's mercy and blessings. We are very happy with you and your choice of products as essential for your daily care. We ask Allah to show you their benefit and that the products satisfy you. There are important points related to the order, cancellation, and product replacement policies. We kindly ask you to review them before placing an order: 1- Orders cannot be canceled, modified, or refunded once placed, in all cases ("Pending review, In progress, Completed, Being prepared, Shipped"). 2- Make sure to write your data (your address + mobile number) correctly, as after completing your order, data cannot be changed. 3- Important note (for payments via Tabi or Tamara): your order cannot be canceled or modified after completing the payment process. 4- You can replace the product if it arrives damaged or different from your order, provided the product packaging and carton are not opened. If the packaging is opened, the product cannot be replaced at all. This must be within 24 hours of receiving the product. We apologize for any claims for product replacement after 24 hours of receipt. The product will be replaced by issuing a return slip from us and sending it to you as a PDF. After that, you should go to the nearest SMSA branch, hand over the product and the return slip. Once the product reaches the store, it will be replaced immediately. The product delivery to SMSA should not exceed 48 hours. If the period is exceeded, we apologize for the replacement. 5- After orders are shipped, you will receive a tracking link and a message or call from the shipping company to receive the order. We kindly ask you to track your shipments and receive them. The store is not responsible for any negligence after receiving the shipments. If the shipment is not received and returns to us, a shipping fee of 30 will be paid, or a new shipment at a cost of 37 SAR. The total is 67.5 SAR. We apologize, dear customer, if there is a returned shipment ("non-receipt of the shipment"). There is a specific period after which the shipment is destroyed. The store is not responsible for the order after one month from its date if we are not contacted within that period. Shipping policy and handling shortages: If you receive an incomplete order or find any missing products, you must notify us within 48 hours of receipt, providing photos or supporting documents. After receiving and verifying the report, we will process the order, prepare the missing products, and ship them to the customer as soon as possible. The usual processing and shipping time for orders is from 5 to 15 working days, excluding official holidays or circumstances beyond our control. If you encounter any shipping problems, please contact customer service immediately, ideally before more than a week passes since the shipment, so the issue can be resolved before returning it to the store (Customer service: 0541430979). We thank you for your trust in our store and for choosing our products. We are committed to honesty in our work and aim to earn your friendship as loyal customers of the store.